Today, there are over 44 million people working from the home and away from the office. Faced with this change, it looks as though work at home teleservices are here to revolutionize the telecommunication industry. Some claim that work at home teleservices have far greater and much clearer advantages than traditional bricks-and-mortar call centers. It is because work at home teleservices offer higher and more consistent service levels and a larger pool of agent skills and talent. Aside from that, companies who run distributed networks of remote and work at home teleservices agents are claiming that the overall cost per agent is decidedly lower than that of a call center.
Work at Home Teleservices – Survey Talks
In recent survey in January 2002 conducted by CallCenterCareers.com, about 504 call center professionals were asked to determine their call center experience. About 30.4% voted that their call centers allow work at home teleservices and remote networks and said that they were successful in that venture. Only about 7.1% said that work at home teleservices resulted badly for the call center.
Out of the 504 call center professionals, 9.1% voted that their call center was going to allow work at home teleservices for their agents within the next year. On the other hand, 53.4% voted that their call center would not allow work at home teleservice anytime soon.
“While potential benefits of telecommuting have always been compelling, many initiatives launched in the early to mid 1990s did not get much beyond the trial stage,” according to Brad Cleveland, President of Incoming Calls Management Institute (ICMI). He further added, “In recent years, the success rate has been much higher, which can be attributed to better planning before launch, more disciplined pilot studies, robust security capabilities, lower network costs, and more ‘how to’ information. This is an area that deserves consideration.”
Work at Home Teleservices Job Requirements
The work at home teleservices job requires only little to no previous experience. At most, the highest educational attainment would be high school level but this category is negotiable. The only things you will most probably need in order to do well in work at home teleservices is a very clear speaking voice, good communication skills, and a quiet work environment.
Let us start with clear speaking voice first. Having a clear speaking voice means a voice that carries well on the phone. Work at home teleservices will most probably be done through telephone wires so you will need to be heard and understood clearly by the one on the other line.
Having good communication skills is closely related to voice although communication on this end means being able to express clearly your ideas to the other person. You need both these in order to do well in a work at home teleservices job.
As for the work environment, it is only a prerogative of someone who spends his or her time on the phone to keep the background as quiet as possible in order to prevent any unnecessary noise from carrying over the lines. Noise can be distracting for you and the person you are speaking with.